SUBMITTING YOUR ORDER
Sending Your Master
Be sure to send your master to us in a proper case. An Amaray (DVD-style) case is ideal, but a jewel case is fine as well. No paper, cardboard or plastic sleeves. Pack the case with plenty of padding. Surrounding the case with bubble wrap, or securing it to stiff cardboard (or both) works well. We recommend that you send your master by some means whereby it can be tracked if necessary. If you can send two copies, that’s even better, in case one becomes damaged or otherwise compromised during shipping. And keep a backup copy for yourself, just in case.
We heartily recommend and endorse the use of Federal Express or UPS. Please sign the signature waiver, so that the delivery service can drop the package in our secure entry area in case we aren’t in to sign for it. We are a small but busy office, and are in and out a lot during the day. If you don’t sign the signature waiver, your order may be delayed. If we have to retrieve your package from the UPS depot, or the FedEx depot, or the post office, or from anywhere that isn’t our office, there will be a $20.00 fee. And believe it when we tell you that we definitely prefer receiving your package at our office to charging the $20.00!
Please refrain from using USPS (US Postal Service) Express Mail service. There is no signature waiver option (as of this edition of our specification booklet), and they don’t automatically attempt redelivery! While we do love the post office for regular mail, their express mail service has lost more than one package that has been sent to us.
Sending Your Artwork
You may send your artwork in any of the following ways.
FTP: Upload your artwork files to our FTP site. This is our preferred method of electronic transfer.
address: ftp.nervecenter.net
username: [contact us for a username]
password: [contact us for a password]
It is best to compress your files into a single archive before sending (.hqx, .sit, .zip, or as a disc image). Once your files have been uploaded, send us an email or give us a call (800 679 7787) to let us know. Otherwise we won’t know your files have been sent, and there could be a considerable delay. We can’t start processing what we don’t know is there.
Email: Send your STUFFED or ZIPPED files to: info [at] nervecenter [dot] net. Please don’t email files over 10 MB in size.
Disk: You can send your files on a CD-R, CD-RW, DVD-R, or Zip disk, along with your audio, video or data master.
Films: If you cannot send your artwork as electronic files via FTP, email or on disk, you may send it as finished films. If you are supplying film, please call us for correct specifications.
Sending Your Paperwork
You may either send your paperwork along with your master, or you may fax it to us at (612) 870-8523.
Sending Your Payment
If you are paying by check or money order, payment should be sent along with your master. If you are paying by credit card, we will call you for your credit card information when we receive your source materials. No work will commence on your project without payment in full.